In 2014 the EAI Energy Engage Code on behalf of the Association and energy Suppliers.
The Code aims to reduce disconnections of customers in arrears on their electricity or gas bills to an absolute minimum.
The key measure to deliver this is a commitment by Suppliers signed up to the Code (currently Bord Gais Energy, Electric Ireland, Energia, Flogas and SSE Airtricity) to never disconnect an engaging customer.
View code here
View press release here