Your first step is to contact us.

This helps your energy supplier to direct you to dedicated teams who work with customers who need some extra assistance.

If you find it difficult to talk to us, then you can nominate a named person who can deal with your account on your behalf.

If you prefer not to call or if this is difficult for you, there are other ways of contacting us like:

  • website contact forms
  • email
  • webchat
  • social media

Your energy supplier’s website has more information on these.

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