Five Key Promises to Customers
Below are the promises that we as energy suppliers make to you, regardless of whether you are already in arrears or not.
1
We promise we are here to help no matter your circumstances as long as you actively engage with us.
2
We promise to take the time to explain all the options available to help you manage your energy costs.
3
If you are not in arrears but are concerned about your bills, we promise we will offer you:
- guidance and support on how to manage your bills
- information on energy efficiency measures.
If you are in arrears, we promise we will find a solution for debt that works for you and us.
4
We promise we will give you information about other agencies who can also support you, and ways to contact them.
5
If you engage with us actively and genuinely, we promise we will not disconnect you.
